Terms of Service

HICKING TERMS

When you place an order at Custom Z Spain you confirm that you agree with our general conditions. Custom Z Spain is not responsible for health damage caused by the misuse of any product or service.

PAYMENT SYSTEMS ACCEPTED

Customspain.com accepts on its website the following payment systems for orders placed by its online customers, all under the secure platform implemented by the respective payment system providers: p>

• Payment with VISA, MASTERCARD Cards, through the RedSys Virtual POS platform provided by Banco Santander >.
• Payment with Paypal, PayPal (Europe) S.à.r.l. et Cie, S.C.A. (R.C.S. Luxembourg B 118 349).
• Payment Cash on Delivery.
• Payment by Bank Transfer.

ACCEPTANCE OF CONDITIONS BY THE USER

The use of the Customspain.com website by the user implies full acceptance of the General Conditions specified here, so if the user does not agree with them, they must abstain. to use the website. The minimum age to place an order on customspain.com is 18 years old, therefore the sale of products on this website is aimed only at adults.

The user agrees not to use the CustomSpain.com portal or its services and content in a manner contrary to the provisions of the current legislation that applies to it.

CustomSpain.com reserves the right to withdraw access to the portal, without prior notice, to any user who contravenes this legal notice. It also reserves the right to modify at any time these General Conditions of Use as well as any other general or particular conditions, regulations of use or notices that may be applicable. Likewise, it reserves the right to modify at any time the presentation, configuration and location of the website, as well as the contents and conditions required to use them. It also reserves the right to modify without prior notice the prices, products and commercial conditions that appear on the website

The user acknowledges and accepts that access and use of the website customspain.com and the contents included therein take place freely and consciously, under their exclusive responsibility.

The user undertakes to make appropriate and lawful use of the customspain.com website and its contents and applications, in accordance with applicable legislation, these General Conditions, morality, generally accepted good customs and public order

RETURNS AND REFUNDS

The CUSTOMER may return the product received within a period of 15 calendar days by notifying us by email or calling by phone. The withdrawal period will expire 15 calendar days from the day on which the CUSTOMER or a third party indicated by the CUSTOMER, other than the carrier, acquired material possession of the goods.

For this right to be effective, the client must exercise it within 15 calendar days from receipt of the product and to do so, the CLIENT must notify info@customspain.com your decision to withdraw, indicating the order number and the reference of the product in question.

The CUSTOMER must return or directly deliver the new product, unused, in perfect conditions, in an intact packaging (without labels or packing tape - protect it with a bag or box as appropriate) and with the manuals, accessories or promotional gifts included without any undue delay and, in any case, no later than within a period of 14 calendar days from the date on which the decision to withdraw is communicated to the following address:

Custom Z Spain
Carmen Moran Castro
C/ Calle Afrodita, Nº14
41710 Utrera (Seville), SPAIN

Customspain.com will refund the cost of the product once received. The CUSTOMER will assume the return costs as well as the administrative or other types of costs generated as a result of the return. (including customs expenses generated if applicable). Customized items are non-returnable, any defect will be repaired. Items that must be included in the return will receive a discount of 20%.

In the case of destinations with customs procedures (Canary Islands, Ceuta, Melilla and Third Countries), The client assumes any expenses generated at destination including the corresponding local taxes. Customspain.com is not responsible for delays in delivery caused by these customs procedures.

RETURN FOR DEFECTS PRODUCED IN TRANSPORTATION OR ERROR AND/OR DEFECTS IN SHIPPING

If at the time of delivery it is visible visible and clear, without having to manipulate the shipping packaging or the product itself, that the package has defects caused by damage in transport or an error or defect in the merchandise received is appreciated, the CUSTOMER must record it on the carrier's delivery note and check the merchandise in its presence. The delivery note cannot be signed until the defects found have been indicated. Next, the CLIENT must notify Customspain.com (via email addressed to info@customspain.com within the24 hours following receiptof the order to be able to request the return of the affected product or products and thus the replacement with a new one or the refund of the price paid for it. p>

No claim will be accepted that does not meet all the conditions mentioned.

RETURN FOR DEFECTIVE PRODUCT (WARRANTY)(*)

All (*) products sold by Customspain.com have a warranty period of 2 years from the date of invoice to be able to be repaired or replaced with the same one. by virtue of Law 23/2003, of July 10, on Guarantees in the Sale of Consumer Goods.

The CLIENT may agree to repair or replace the product, unless one of these options is objectively impossible or disproportionate. From the moment the CLIENT notifies Customspain.com of the chosen option, both parties will accept it.

In no case will Customspain.com be obliged to return the amount of the order that is found to be defective and that it will be obliged to cover under warranty. The repair or replacement will be free of charge for the Customer, including transportation costs as well as those related to labor and materials.

The deadlines for receiving these communications for returns are exhaustive: 24 hours from receipt for damage in transport or shipping errors; 15 days from receipt for the right of withdrawal; 2 years from the invoice date to exercise the warranty.

RETURN FOR DEFECTIVE PRODUCT (WARRANTY)(*)

All (*) products sold by Customspain.com have a warranty period of 2 years from the date of invoice to be able to be repaired or replaced with the same one. by virtue of Law 23/2003, of July 10, on Guarantees in the Sale of Consumer Goods.

The CLIENT may agree to repair or replace the product, unless one of these options is objectively impossible or disproportionate. From the moment the CLIENT notifies Customspain.com of the chosen option, both parties will accept it.

In no case will Customspain.com be obliged to return the amount of the order that is found to be defective and that it will be obliged to cover under warranty. The repair or replacement will be free of charge for the Customer, including transportation costs as well as those related to labor and materials.

The deadlines for receiving these communications for returns are exhaustive: 24 hours from receipt for damage in transport or shipping errors; 15 days from receipt for the right of withdrawal; 2 years from the invoice date to exercise the warranty.

RESPONSIBILITY

María del Carmen Morán Castro is not responsible, where applicable, for the information and other content integrated into third-party spaces or web pages accessible from Customspain.comthrough links, hyperlinks, or links, nor of the information and other content integrated in spaces or web pages of third parties from which are accessed through links, hyperlinks or links to the portal Customspain.com or any regarding the information, content of all types, products or services provided or offered through the portal Customspain.com by third parties or entities and especially to damages of any kind that may be linked to the above. occur.

Customspain.com also does not assume any responsibility for damages, losses, claims, or expenses caused by third-party companies or service intermediaries, interferences, interruptions, failures, omissions, telephone breakdowns, delays, blockages or disconnections in the operation of the electronic system caused by deficiencies or overloads or errors in the telecommunications lines, or by any other circumstance beyond the control of Customspain.com that could cause any damage during the provision of the services from Customspain.com

RESPONSIBILITY

María del Carmen Morán Castro is not responsible, where applicable, for the information and other content integrated into third-party spaces or web pages accessible from Customspain.comthrough links, hyperlinks, or links, nor of the information and other content integrated in spaces or web pages of third parties from which are accessed through links, hyperlinks or links to the portal Customspain.com or any regarding the information, content of all types, products or services provided or offered through the portal Customspain.com by third parties or entities and especially to damages of any kind that may be linked to the above. occur.

Customspain.com also does not assume any responsibility for damages, losses, claims, or expenses caused by third-party companies or service intermediaries, interferences, interruptions, failures, omissions, telephone breakdowns, delays, blockages or disconnections in the operation of the electronic system caused by deficiencies or overloads or errors in the telecommunications lines, or by any other circumstance beyond the control of Customspain.com that could cause any damage during the provision of the services from Customspain.com